FAQs

Q. How long does it take to deliver the product once I have made the order?

A. It takes 2-3 business days to have your order processed and delivered to you once you place an order.

Q. How will I know that my order has been placed?

A. Once you place the order you will receive an email confirmation and also an SMS confirmation to your registered phone number.

Q. How to order?

A. Firstly, you need to sign up on our website. Once you have an account, you need to log in using your account info. After that, you can simply find whatever product you need and start ordering. You will also need to provide us your contact details, address and payment options when you place an order.

Q. Do you have a retail store?

A. No, Neptronics is an online base E-commerce store. You can purchase all the products mentioned in our store by following the steps mentioned in the, “How to order”.

Q. Can I check the product before purchasing/ordering?

A. Since we do not have a physical store all of the product we sell are only available online if you want to check it. You can easily find unboxing videos or reviews of all the products we sell online.

Q. How much is the warranty and guarantee of the product?

A. All the warranty and guarantee of a product will be mentioned along with the product itself.

Q. Where can I find New Arrivals?

A. All the new arrivals with be displayed on our home page as soon as we have anything new. You can also check updates on our Social media for new arrivals.

Q. What are your Social Media accounts?

A. You can get our social media links at the top and bottom of our websites.

Q. What does the delivery cost?

A. Delivery cost depends upon the distance and weight of the product you order which may vary from Rs. 80 – Rs. 300.

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